Shen Long Company was founded in September 2007, firmly committed to the old principal of always working hard and maintaining good quality all time.
Shen Long Company was founded in September 2007, firmly committed to the old principal of always working hard and maintaing good quality all the times, in order to achieve success. Shen Long currently employes more than 50 people which is comprised mainly of Surinames people. Taking this into account, the company offers many jobs.
The main product of the company is SNOWKLEEN. Under this brand there is a great variety of products available such as toilet paper, napkins, towels and baby diapers. Both product and service quality are important aspects of our products range. Over the years we have always expanded our product range.
This is possible by the fact that the company has 4 paper-rolling machines, 3 napkin machines and 7 paper-cutting machines with a production capacity of 2000 bags per day which is one 40f hc container.
The product variety consists of 7 kinds of toilet paper, 5 kinds of napkins, 2 kinds of kitchen towel and 3 sizes of baby diapers varying in quality and price each. Shen Long's goal is to produce products at a lower price than a same quality Surinamese products. Nevertheless, the Snow Kleen brand is not only present in Suriname, there have been exports to Guyana and Jamaica. A best price of freight is enjoyed due to the companies' good relationship.
Customer satisfaction is very important to us. See how your feedback can help us improve more.
First we review input of every customer in the form of advice, suggestions and most importantly complaints. Our well-trained helpdesk is very well informed of every aspect of the company and every detail of the product range manufactured by Shen Long Company.
The issue is then identified and clarified with the customer. A complete strategy is then designed from top to bottom, in order to eliminate the problems. A plan is then executed to solve the problem. This issue is effectively analysed by us in order to strengthen the CRM's core.
Strengthen the CRM
The customer's expectation is defined out of the input which links the customer to results. We provide the customer in superior support, especially in this fase, where they expect a feedback from the company also. This works well for CRM.
Effective technology and simple processes are used to redesign the product in order to tribute more to customer satisfaction. When the customer is satisfied the relationship with the product and the company enhances but only when they have a valid point which contributes.
What we must not forget is linking employee commitment to customer loyalty. This is by far the last and most important step in customer satisfaction. We are known for enhancing workflow productivity, retention and satisfaction. Reduce turnover, recruiting and training costs. Anticipate and respond to workforce issues before escalate.
Enable more effective and cost-effective rewards and recognition. We believe in happy employees who feel at home in the company and will eventually take the best care of the products and most importantly, the customers! So now you know how much your input can affect the products' evolution.